Develop team members’ knowledge and skills through education, training, coaching, and corrective counseling.Always presents oneself as a credit to Hard Rock and encourages other team members to do the same. Acts as a role model to all employees.Works diligently to support the Hard Rock culture and team philosophy throughout the department and property.Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity, and engagement.Properly staffs and schedules the Table Games department efficiently keeping in mind special events, weather, and business conditions.Attains maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation and trial of new gaming product.

Creates and ensures a fun-filled, entertaining and exciting environment.

Ensures the protection of customer’s rewards and credit lines.

Amicably resolves customer related issues in a timely manner.

Promotes positive public relations and creates an enjoyable atmosphere for all customers.

Offers the highest possible level of customer service resulting in a maximum level of guest enjoyment with anticipated return play.

Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position) Reviews the internal security of all table games operations and maintains surveillance of all activities that could affect the efficiency & effectiveness, as well as, integrity of the casino operation. Reviews game spread & staffing levels and recommends policy changes in accordance with Enterprise Rancheria Gaming Commission’s Compliance and Regulations.

Responsible for overall management of a multiple amount of casino table games for a particular shift. Under the direction of the Shift Manager, the incumbent performs functions of a Pit Manager on an assigned shift.

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